Reference

Terms and Conditions That Govern Your s111 Account

These terms set out the rules that apply when you open and use an s111 account, including how deposits via bKash, Nagad, and Rocket are handled, what we expect from you, and what you can expect from us.

Account EligibilitybKash, Nagad & Rocket PaymentsWithdrawal RulesAccount Suspension PolicyJurisdiction Conditions
s111 Terms and Conditions That Govern Your s111 Account
HOW WE OPERATE

How s111 Handles Your Account and Data

We hold your account data securely and use it only to operate your account, process payments, and meet our legal obligations. We do not sell your personal information to third parties. You can request a copy of the data we hold on you, or ask us to correct it, by contacting support through the Help Centre.

Payment Data Security

Your bKash, Nagad, and Rocket transaction records are stored with encryption. We use them only to verify deposits, process withdrawals, and resolve disputes — nothing else.

Account Access Control

Every login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze your account.

Data Retention Policy

We keep account and transaction records for as long as required by applicable law. When retention is no longer required, records are deleted or anonymised in line with our internal data policy.

Your Right to Request Changes

You can ask us to update incorrect account details, request access to your data, or raise a complaint about how your information has been handled — all via the Help Centre.

TERMS CONTACT

Reach Us About These Terms

Live Chat Open the chat widget from any page on s111 to ask about a specific clause, a payment dispute, or an account restriction. Our support team handles terms queries directly.
Email Support Send a detailed message to our support address for written confirmation of how a term applies to your account. Useful for withdrawal holds or identity verification questions.
Account Help Centre Log in and visit the Help section to raise a formal terms dispute or request a review of an account decision. All submissions are tracked and responded to in writing.

Common Questions About These Terms

If something in these terms is unclear, the answers below cover the questions we hear most often. For anything not listed here, reach out through live chat or the Help Centre.

The terms apply uniformly to all accounts, but your eligibility to use the platform depends on local law in your region. If access is restricted where you are, these terms cannot override that.

We pause the withdrawal and contact you to verify ownership. Once you confirm the match through our support team, the withdrawal is released. This step protects your funds from misdirection.

No. We notify you of material changes via your registered contact before they take effect. Continuing to use your account after that notice means you have accepted the updated terms.

Log in, go to the Help Centre, and submit a data access request. We will respond in writing with the information we hold, in line with applicable data protection requirements.

Accounts may be suspended for suspected fraud, identity mismatches on withdrawals, breach of payment terms, or activity that conflicts with applicable law in your region. We notify you when this happens.

Yes. The same deposit verification and withdrawal matching rules apply to Nagad and Rocket accounts. Each wallet's own provider rules also apply alongside ours.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.