Reference

Terms That Govern Your Account on s111

Your use of s111 — including deposits via bKash, Nagad, and Rocket, account access, and all platform activity — is subject to these legal terms.

Account EligibilityJurisdiction ConditionsbKash, Nagad, Rocket TermsAccount Conduct RulesDispute Process
s111 Terms That Govern Your Account on s111
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, need to dispute a transaction, or want to request a review of your account status, our support team handles legal and account queries through the channels below. For wallet-related disputes involving bKash, Nagad, or Rocket, have your transaction reference ready when you contact us.

Team online

Live Chat

Open the chat window from any page on s111. Available for account and legal queries; have your account ID and any relevant transaction reference on hand.

Email Support

Send detailed legal or account queries by email. We aim to respond within one business day. Include your registered account details and a clear description of the issue.

Help Centre

The Help Centre covers common legal questions — account eligibility, payment terms, and dispute steps — so you can find answers without waiting for a reply.

ACCOUNT SECURITY STANDARDS

How We Protect Your Account and Data

Account security and data handling are built into how s111 operates, not added as an afterthought. Here is what we do and what you can request.

Data We Hold

We collect the information needed to verify your identity, process payments via bKash, Nagad, or Rocket, and maintain your account. We do not sell your personal data to third parties.

Account Security

Your account is protected by password authentication and OTP verification on login and withdrawal requests. If you notice unusual activity, contact support immediately to freeze the account.

Data Retention

We retain account and transaction records for as long as required by applicable law and our internal compliance obligations. You may request details of what we hold by contacting support.

Your Rights

You can request a copy of your account data, ask us to correct inaccurate records, or request account closure through our support channels. We will confirm receipt and respond within a reasonable period.

Common Legal Questions About Your s111 Account

These are the questions we hear most often about account terms, eligibility, and data rights. If your question is not here, reach us via live chat or email.

Yes. Access depends on your local law and the regions where s111 is permitted to operate. If online gaming is restricted in your area, you should not access the platform.

No. The payment method you use — bKash, Nagad, Rocket, or any other — must be registered in your own name. Using another person's wallet may result in account suspension and a hold on funds.

We will notify you of the reason where permitted. Any balance is held pending identity verification. Contact support with your account ID and relevant documents to begin the review process.

Send a data request through our email support channel with your registered account details. We will confirm receipt and provide the information within a reasonable timeframe under applicable law.

Contact support via live chat or email with your transaction reference number and the wallet used. We will investigate and respond with our findings; keep your Rocket or bKash transaction record available.

You can request account closure through support. Some data must be retained for legal and compliance reasons even after closure; we will explain what is kept and for how long when you make the request.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.