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How s111 Handles Your Personal Information

When you open an account with s111, you share information we take seriously — from your account details to the payment records tied to bKash, Nagad and Rocket.

Account data protectedbKash, Nagad, Rocket payment recordsYour right to request data accessBangladesh-region scope
s111 How s111 Handles Your Personal Information
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We use encryption on all account sessions to protect the information you send and receive. Cookies track your session state so you stay logged in across pages — you can manage cookie preferences through your browser settings at any time. Payment data linked to bKash, Nagad and Rocket is never stored in full on our servers; only transaction references are kept for reconciliation. If you believe your account data has been accessed without permission, contact support immediately so we can flag the account and begin a review.

Encrypted Sessions

Every account session runs over SSL encryption. Your login, payment references and personal details are protected in transit and at rest on our systems.

Cookie Management

We use session and preference cookies. You can clear or block these through your browser at any time — note that blocking session cookies may affect your account login flow.

Payment Record Limits

Full bKash, Nagad and Rocket payment credentials are never stored by s111. We keep only the transaction reference and amount needed to confirm a deposit or withdrawal.

Data Retention and Deletion

We retain your account data for as long as your account is open and for a period after closure where applicable rules require it. Submit a deletion request via support once your account is closed.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Questions

If you want to review the data we hold, request a correction or ask us to delete information from your account, our support team is the right place to start. We handle privacy requests through the same channels you use for account help — so you do not need a separate process. We aim to respond to data queries within a reasonable timeframe, and we will let you know if anything requires additional verification before we act on your request.

Live Chat Support Open the chat window from your account dashboard to raise a privacy or data access request directly with our support team.
Email Request Send your data request by email through the contact address listed in your account settings. Include your registered account name for faster handling.
Account Help Centre Navigate to the Help section inside your s111 account to find the privacy request form and submit changes or deletion requests in writing.

Common Questions About Your Data on s111

These questions cover what we collect, how payment data is treated, and how to exercise your rights as an account holder. If your question is not here, our support team can help through live chat or email.

We collect your name, contact details, date of birth and the payment method you register — such as bKash, Nagad or Rocket. Device and session data is also logged for security purposes.

We store only the transaction reference and amount. Full wallet credentials for bKash, Nagad and Rocket are never saved on our servers — the actual transfer happens through your own wallet app.

Yes. Submit a data access request through live chat or the email address in your account settings. Include your registered account name so we can locate your records quickly.

Contact support via live chat or email and specify what you want corrected or removed. We will verify your identity before making changes, then confirm once the update is complete.

We share data only where necessary — to process payments, verify identity or meet a legal obligation in the regions where we operate. We do not sell personal information to any third party.

We retain records for a reasonable period after account closure, in line with the applicable rules of your eligible region. You can request deletion after closure by contacting support directly.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.